
Tech-Savvy Customer Support Advocate
3 days ago
As a Customer Support Specialist, you will play a vital role in delivering exceptional support to our clients. You will be the first point of contact for customers, providing timely and effective support, troubleshooting technical issues, and ensuring a smooth experience.
Main Responsibilities
- Handle customer inquiries through various support channels (email, chat, phone) with professionalism and efficiency.
- Diagnose and troubleshoot customer issues related to the platform, including technical challenges involving APIs, integrations, and basic HTML errors.
- Assist customers in integrating Clickpost's platform into their existing systems, providing expert guidance on API usage and troubleshooting.
- Document and log customer interactions and technical issues in the CRM, ensuring accurate records for future reference.
Necessary Skills and Qualifications
- At least 2 years of experience in a customer support role, preferably in a B2B SaaS environment.
- Technical knowledge of APIs (e.g., ability to help customers with API integration, understanding request/response, and authentication methods).
- Basic understanding of HTML and web technologies to troubleshoot customer interface or integration issues.
- Familiarity with JSON and XML formats is a plus for troubleshooting API-related issues.
- Experience using customer support platforms like Zendesk, Freshdesk, or similar tools.
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