Tech-Savvy Customer Support Advocate

3 days ago


Bengaluru, Karnataka, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Service Expert Job Description

As a Customer Support Specialist, you will play a vital role in delivering exceptional support to our clients. You will be the first point of contact for customers, providing timely and effective support, troubleshooting technical issues, and ensuring a smooth experience.


Main Responsibilities
  • Handle customer inquiries through various support channels (email, chat, phone) with professionalism and efficiency.
  • Diagnose and troubleshoot customer issues related to the platform, including technical challenges involving APIs, integrations, and basic HTML errors.
  • Assist customers in integrating Clickpost's platform into their existing systems, providing expert guidance on API usage and troubleshooting.
  • Document and log customer interactions and technical issues in the CRM, ensuring accurate records for future reference.

Necessary Skills and Qualifications
  • At least 2 years of experience in a customer support role, preferably in a B2B SaaS environment.
  • Technical knowledge of APIs (e.g., ability to help customers with API integration, understanding request/response, and authentication methods).
  • Basic understanding of HTML and web technologies to troubleshoot customer interface or integration issues.
  • Familiarity with JSON and XML formats is a plus for troubleshooting API-related issues.
  • Experience using customer support platforms like Zendesk, Freshdesk, or similar tools.



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