Sr Tech Support Engineer

7 days ago

Bengaluru, Karnataka, India Vonage Full time US$ 90,000 - US$ 1,20,000 per year
Join Vonage and help us innovate cloud communications for businesses worldwideWhy this role matters:

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal, and true advocates of our company

Why does this role matter?

As an API/SDK Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

What will you do?

  • Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations
  • Communicate effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
  • Contribute to internal and external knowledge bases
  • Collaborate with your team to identify bugs and escalate to next-level support
  • Communicate well with different audiences (developers, technical and non-technical users)

What you must have

  • Bachelor's Degree in Computer Science or equivalent
  • At least 5+ years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
  • Experience supporting or implementing APIs or SDKs
  • Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets, Video API.
  • Capable of troubleshooting client and server-side code

Any of the following is a plus

  • Experience with other programming languages: PHP, Python, Ruby, Node
  • JavaScript, iOS or Android development experience
  • Experience building applications using iOS, Android or Javascript
  • Conceptual understanding of the principles of good software design
How you'll benefit:
  • Attractive Discretionary Time Off
  • Private Medical Insurance with optional dependent coverage
  • Educational Assistance Reimbursement Program
  • Opportunities for reimbursement for conferences, trainings, and other personal development events
  • Maternity and Paternity Leave
  • Ask recruiter for country specific information

#LI-RECRUITER'S TAG

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. 

  • Tech Support

    22 hours ago

    Bengaluru, Karnataka, India Kleo Full time

    Salary: 400,000.00 (INR)-420,000.00 (INR) per yearJob description:Job Title: Tech SupportLocation: Onsite – Mangalore, IndiaWork Hours: Monday–Friday, 9:00–18:00 GMT (UK hours)About KleoKleo delivers advanced POS systems, kiosks, and payment solutions used by businesses worldwide. We're looking for a Lead Tech Support Engineer to ensure our clients get...

  • Sr Tech Ops Engineer

    6 hours ago

    Bengaluru, Karnataka, India CME Group Full time US$ 1,00,000 - US$ 1,50,000 per year

    The Sr Tech Ops Engineer monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates systems & application issues in these environments; escalates in a timely manner following guidelines developed within the dept to appropriate next level of support;...

  • Data Engineer

    1 day ago

    Bengaluru, Karnataka, India Andor Tech Full time

    Hiring Now: Data Engineering Roles at Andor Tech India Pvt Ltd We're looking for passionate and skilled Data Engineers to join our team and work with a leading retail-based MNC located in Manyata Tech Park, Bangalore. Open Positions: 1. Lead Data Engineer (8+ Yrs) / Sr. Data Engineer (5–8 Yrs) Skills Required: Hadoop, Hive, GCP, Python, Spark Elastic...

  • Data Engineer

    1 day ago

    Bengaluru, Karnataka, India Andor Tech Full time

    Hiring Now: Data Engineering Roles at Andor Tech India Pvt Ltd We're looking for passionate and skilled Data Engineers to join our team and work with a leading retail-based MNC located in Manyata Tech Park, Bangalore. Open Positions:1. Lead Data Engineer (8+ Yrs) / Sr. Data Engineer (5–8 Yrs) Skills Required:Hadoop, Hive, GCP, Python, SparkElastic Search...

  • Ad-tech Support Engineer

    5 hours ago

    Bengaluru, Karnataka, India Tavant Technologies Full time US$ 80,000 - US$ 1,20,000 per year

    Job Opening: Ad-Tech Support EngineerLocation: Tavant, BangaloreWork Shift: 24/7 Rotational ShiftsResponsibilities:Analyse and resolve complex technical issues.Interface with customers to provide tailored solutions.Manage escalations and sensitive business concerns.Collaborate with Engineering, SRE, Client Support, and Ad Operations teams.Work with various...

  • Data Engineer

    22 hours ago

    Bengaluru, Karnataka, India Andor Tech Full time

    Hiring Now: Data Engineering Roles at Andor Tech India Pvt Ltd We're looking for passionate and skilled Data Engineers to join our team and work with a leading retail-based MNC located in Manyata Tech Park, Bangalore. Open Positions:1. Lead Data Engineer (8+ Yrs) / Sr. Data Engineer (5–8 Yrs) Skills Required:Hadoop, Hive, GCP, Python, SparkElastic Search...

  • Sr Tech Support Engineer

    5 hours ago

    Bengaluru, Karnataka, India Vonage Full time US$ 90,000 - US$ 1,20,000 per year

    Join Vonage and help us innovate cloud communications for businesses worldwideWhy this role matters:Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users...

  • Sr Integration Engineer

    3 days ago

    Bengaluru, Karnataka, India beBeeIntegration Full time ₹ 15,00,000 - ₹ 25,00,000

    Sr Integration Engineer JobWe are seeking an experienced Sr Integration Engineer to join our team. As a Sr Integration Engineer, you will be responsible for designing, developing, and maintaining real-time and batch processing integrations in the SnapLogic Integration Platform.

  • Tech Support Specialist

    3 days ago

    Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    Job Title: Tech Support SpecialistAmbitious and innovative professionals wanted to join our team as tech support specialists. In this role, you will be part of a dynamic team that plays a key role in driving application support and runtime operations for a suite of applications aligned to customer experiences.Key Responsibilities:Provide hands-on support for...

  • Tech Support

    1 day ago

    Bengaluru, Karnataka, India Kleo Full time

    Salary: 400, INR)-420, INR) per year Job description: Job Title: Tech Support Location: Onsite – Mangalore, India Work Hours: Monday–Friday, 9:00–18:00 GMT (UK hours) About Kleo Kleo delivers advanced POS systems, kiosks, and