Expert Payment Operations Specialist

15 hours ago

Hyderabad, Telangana, India beBeePayment Full time ₹ 12,00,000 - ₹ 18,00,000
Job Summary

We are seeking an experienced and detail-oriented Production Support Specialist to join our team in the Payment domain. In this role, you will be responsible for monitoring, troubleshooting, and ensuring the uptime and stability of critical banking applications.

This is a fantastic opportunity to work with cutting-edge technology and make a real impact in the financial services industry.

Key Responsibilities:

  • Application and Production Support: Provide Level 2/3 support for digital payment systems, including UPI and retail banking platforms.
  • Monitoring and Incident Management: Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
  • Root Cause Analysis: Perform RCA for recurring issues and drive long-term solutions.
  • Team Collaboration: Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
  • Documentation: Document support procedures, run books, and incident reports.
  • Compliance: Ensure compliance with ITIL practices including incident, problem, and change management.
  • Deployment and Validation: Handle deployment activities, release validations, and post-production verification.
  • SME Role: Act as an SME for payment systems, and support audits and compliance-related activities.
Requirements

To succeed in this role, you will need:

  • Bachelor's Degree: A degree in Computer Science, Information Technology, or a related field.
  • Experience: At least 8-11 years of experience in application support, production support, or IT operations.
  • Technical Skills: Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways. Strong understanding of banking protocols and digital payment workflows.
  • Proficiency: Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Tools: Familiarity with monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Soft Skills: Excellent troubleshooting and analytical skills with a strong sense of urgency. Strong communication and coordination skills across cross-functional teams.
About Us

We are a dynamic and growing organization dedicated to delivering exceptional customer experiences through innovative technology solutions.

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