Residential Customer Support Specialist

6 days ago

Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 7,00,000 - ₹ 8,50,000
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to provide exceptional customer satisfaction in our large-scale housing project.

Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields.

This is an excellent opportunity to work in a dynamic and challenging environment, where you can make a difference in the lives of our valued customers.

Key Responsibilities:
  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Contribute to the development and implementation of CRM processes and protocols.
  • Continuously update product knowledge to provide accurate information to customers.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.

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