
Custom Order Coordinator
2 days ago
About the Role:
We seek a skilled Merchandiser – Custom Manager to oversee our custom order lifecycle, from client brief to delivery.
The ideal candidate will have excellent knowledge of textile techniques, materials, dyeing processes, and hand-crafted production methods.
Key Responsibilities:- Manage end-to-end execution of custom rug orders, including design interpretation, sampling, costing, production timelines, and final delivery.
- Coordinate with clients, designers, and internal teams to understand specifications, material preferences, color palettes, and technical requirements.
- Translate client briefs into actionable production plans by working closely with artisans and production teams.
- Develop and maintain custom order trackers, T&A calendars, and internal coordination sheets to ensure timely delivery.
- Conduct feasibility analysis for custom requirements (e.g., technique, size, color limitations, material selection).
- Ensure strict adherence to quality and compliance standards for all custom products.
- Support costing and pricing strategies, balancing product value with profitability.
- Work closely with the sales, marketing, and export teams to provide updates, sample approvals, and production status.
- Provide post-delivery feedback and continuous improvement insights for process optimization.
- B.FTech degree from NIFT
- 4–5 years of experience in merchandising, preferably in home furnishings, textiles, or bespoke fashion/luxury sector
- Excellent communication and coordination skills with fluency in English and Hindi
- Proficiency in MS Excel, Adobe Illustrator/Photoshop, and PLM or order management systems
- Eye for detail, strong problem-solving skills, and customer-first mindset
- Ability to work independently and manage multiple projects simultaneously
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