Service Relationship Manager

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000

Kruti Comp. India Pvt. Ltd.

This job posting seeks a Service Coordinator to manage service requests and customer relationships in Bengaluru.

The ideal candidate will possess excellent communication skills, basic problem-solving skills, and knowledge of call management systems.

Key Responsibilities:

  • Act as the primary point of contact for customers' service calls.
  • Maintain and track service records.
  • Collaborate with team members to identify process improvements.

Skills & Competencies Required:

  • Excellent communication skills.
  • Basic problem-solving skills and a customer-centric mindset.
  • Quick learner and self-motivated.
  • Knowledge of call management systems.

Qualifications:

  • Any graduate degree.
  • Having at least 0-3 years of experience as a customer care representative.

A successful Service Coordinator will ensure timely resolution of issues and maintain customer satisfaction by following up with customers about service delivery.

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