Business Operations Team Lead

2 days ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Operations Manager

 

**Job Description**

 

  • Manage delegated customer service activities using leading technology systems, including forecasting, order management, supply-demand changes, PCNs, RMAs, and export compliance.
  • Support internal processes for new customer creation, contracts, order management, and forecast to shipment/return tracking.
  • Handle SIP, distributor claims, pricing & quotes, master data management, and administrative reviews of salesforce tools.
  • Track and report regional forecast accuracy and consumption to Customer Service and Sales teams.
  • Proactively manage and monitor customer orders (purchase order entry, change orders, scheduling) and resolve issues pre-shipment.
  • Support sales efforts related to demand changes, product compliance, and environmental requirements as delegated.
  • Liaise with Quality, Engineering, RMA, Finance, analyze data, identify trends, and submit RMA requests as needed.
  • Maintain thorough knowledge of all business systems, processes, and procedures; provide training to team members when requested.
  • Perform other duties as assigned by the global Customer Service team.

 

Required Skills and Qualifications

 

  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams).
  • Experience with Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is advantageous.
  • Strong analytical skills to identify root causes and provide feedback/solutions to complex problems.
  • Adapt quickly to new systems, processes, and policies.
  • Remain calm under pressure and maintain attention to detail.
  • Excellent multitasking and prioritization skills; able to make quick, accurate decisions.
  • Strong communication skills for clear, accurate interaction across cultures and mediums (in-person, written, teleconference).
  • Demonstrated ability to collaborate inclusively, build trusting relationships, and represent the department in special projects.

 

Benefits

 

  • Minimum 8+ years experience in Business Operations, Customer Service back office within technology industry; semiconductor industry preferred.
  • Experience leading teams and people management.
  • Master's degree in Business Management, Analytics, Supply Chain, or Operations.
  • Proficient in planning, prioritization, and quality timely output.
  • Positive attitude with willingness to learn and upskill in tools like Tableau, Power BI.
  • Flexibility for evening calls for HQ reviews and transition meetings.
  • Strong problem-solving, analytical, and conceptual skills.
  • Excellent verbal and written communication skills.

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