
Global WAN Operations Specialist
4 days ago
We are seeking a skilled WAN Support Engineer to join our team on a critical engagement. The ideal candidate will possess strong network troubleshooting capabilities, hands-on experience in BGP, and a proven background in WAN operations from a Telecom or ISP environment.
- Key Responsibilities:
- Operate and support WAN networks across global sites in a 24/7 rotational shift model.
- Handle L2 escalations and troubleshoot incidents related to routing, switching, and WAN link issues.
- Configure and maintain BGP routing and manage changes, updates, and problem resolutions.
- Collaborate with telecom vendors and ISPs for link provisioning, troubleshooting, and escalations.
- Maintain documentation for shift handovers, ticket logs, and RCA reports.
- Ensure high network uptime and adherence to SLA targets.
Requirements:
- 5-7 years of experience in WAN operations.
- Hands-on experience in BGP, MPLS, OSPF, QoS, and enterprise monitoring tools like SolarWinds, Nagios, or PRTG.
- Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
- Ability to create and update network diagrams and SOPs.
Benefits:
- Immediate to 15 days notice period.
- Preferred industry: Telecom / ISP / Global NOC Support.
- Location: Bengaluru.
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