Product Support Specialist
1 week ago
Are you passionate about delivering exceptional technical support and empowering customers to maximize their potential? We are seeking an experienced Product Support Engineer to join our dynamic customer success team at Talent Nexa Consulting.
About the RoleThis is an exciting opportunity to leverage your technical expertise, innovative problem-solving skills, and passion for customer-centricity to drive business growth and customer satisfaction. As a Product Support Engineer, you will be responsible for delivering prompt and effective technical support, collaborating with the development team, and contributing to product enhancements.
Key Responsibilities- Deliver timely and effective technical support through various communication channels.
- Diagnose and resolve software issues, providing tailored solutions to customers.
- Collaborate with the development team to address complex technical problems and contribute to product improvements.
- Develop comprehensive documentation, including FAQs, user guides, and troubleshooting manuals.
- Assist in onboarding new customers, ensuring a seamless and positive experience.
- Conduct training sessions and webinars to empower customers to maximize our products' potential.
- Monitor customer feedback and proactively address emerging issues.
To succeed in this role, you should possess:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3-8 years of experience in a customer support role, preferably within a SaaS company.
- Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.
- Excellent problem-solving skills with a keen analytical mindset.
- Exceptional communication skills, both written and verbal.
- Ability to work autonomously and collaboratively within a team.
- Patience and a positive attitude when handling challenging situations.
The ideal candidate will also have:
- Knowledge of databases and SQL.
- Understanding of performance monitoring tools and techniques.
- Prior experience in a customer-facing technical role.
At Talent Nexa Consulting, we offer a competitive salary and comprehensive benefits package, flexible work environment, opportunities for professional growth and development, and a culture that celebrates innovation, collaboration, and customer success.
We estimate the salary for this role to be around $80,000-$120,000 per annum, depending on location and experience.
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