Current jobs related to Product Support Engineer - DelhiRemote - Talent Nexa Consulting

  • Product UX Designer

    4 months ago

    Remote, India The Product Guys Full time

    **Job Information**: Industry - Technology Remote Job This is a remote position. This is a remote position based out of India, where most of our team members are currently. We offer competitive pay and equity and practical benefits for your whole family. If this sounds interesting to you, read on. **Why we are different (culture)**: As one of the early...

  • Product Support Associate

    4 months ago

    Remote, India Raft Full time

    Raft (formerly Vector.ai) is a dynamic UK-based technology company that is fundamentally changing the way international logistics operates. We are searching for Product Support excited by the prospect of working at the bleeding edge of high tech in a rapidly growing scale-up. We recently raised our Series A round leading US investors from Bessemer Venture...

  • Product Support Associate

    4 months ago

    Remote, India WATI.io Full time

    **Wati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers.** Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live...

  • Dotnet Production Support

    5 months ago

    Remote, India RARR Technologies Pvt. Ltd. Full time

    **Responsibilities**: - Monitor system health and performance, proactively identifying and addressing potential issues. - Investigate and troubleshoot incidents, identifying root causes and implementing solutions to prevent recurrence. - Collaborate with development teams to deploy code releases and configuration changes to production. - Develop and...

  • Java Production Support

    5 months ago

    Remote, India RARR Technologies Pvt. Ltd. Full time

    **Responsibilities**: - Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. - Investigate and troubleshoot incidents, identifying root causes and implementing solutions to prevent recurrence. - Collaborate with development teams to deploy code releases and configuration changes to...

  • Senior Product Support Engineer

    2 weeks ago

    New Delhi, India Talent Nexa Consulting Full time

    Job Title: Senior Product Support Engineer (Remote)Location: India Remote (US Shift - 6 PM IST to 2 AM IST / 9 PM IST to 5 AM IST) Experience: 2-8 Years Employment Type: Full-Time Client: B2B SaaS Product Company (Headquartered in the USA) Qualifications and SkillsProficiency in JavaScript (Mandatory skill) to create and troubleshoot scripts and tools for...

  • Product Support Associate

    4 months ago

    Remote, India Replicon Full time

    **Position Overview**: **Key Responsibilities**: - Solid understanding of products limits and suggesting ways of improving the product. **Qualifications**: - Any Bachelor's Degree - Excellent written and oral communication skills - Demonstrated superior customer service skills - Ability to adapt to new technology and work on the same. - Open to work in a...

  • Control Engineer PLC

    2 weeks ago

    new delhi, India Tek Support Full time

    Job Description:We are seeking aSr. Control Engineer PLCto provide essential engineering support for manufacturing areas and to contribute to the optimization of automated processes. The role involves developing and implementingPLC (Programmable Logic Controller)projects, troubleshooting electrical systems, and providing ongoing technical support. TheControl...

  • Gis Business Executive

    4 months ago

    Remote, India Engineer Philosophy Web Services Pvt Ltd Full time

    **Company Name** - Engineer Philosophy Web Services Pvt Ltd **Location -** Indore or Remote job **Role Overview**: We are looking for an energetic Online Chat Sales Specialist to engage with visitors on our chat system, providing immediate support, and guidance, and convincing them of the value of our GIS services and products. This role is crucial for...

  • L1 Support Engineer

    2 days ago

    Remote, India Overture Rede Private Limited. Full time

    Responsibilities- Provide technical support to internal and external customers via phone, email, and chat.- Troubleshoot and diagnose a wide range of technical problems using established protocols.- Document customer interactions and technical issues clearly and concisely.- Escalate complex issues to L2 support engineers when necessary.- Research and stay...

  • Help Desk Engineer

    3 weeks ago

    delhi, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Technical Product Support Engineer

    4 days ago

    New Delhi, India Talent Nexa Consulting Full time

    Job Title: Technical Product Support Engineer Company: Talent Nexa Consulting (for a B2B SaaS Product company) Job Location: Fully Remote (India) Employment Type: Full-Time Client: B2B SaaS Product Company (Headquartered in the USA) Shift Timings: - 9 PM to 5 AM IST - 6 PM to 2 AM IST Key Responsibilities: - Provide technical support to customers via...

  • Product & Support Intern

    3 months ago

    New Delhi, India Xeno Software Full time

    **About the Company** - Xeno is an AI-driven CRM company for large D2C brands and retailers. We have some of the biggest brands in our portfolio like Tommy Hilfiger, CK, jack & jones, levis, taco bell, barbeque nation etc. Xeno enables large D2C brands & omnichannel retailers to engage their customers across eCommerce & stores. With the digital retail wave...

  • Help Desk Engineer

    3 weeks ago

    Delhi, India Hawaii Tech Support Full time

    Company DescriptionHawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT solutions...

  • Azure Data Engineer

    2 weeks ago

    delhi, India Ztek Consulting Full time

    Job Title: Azure Data Engineer with Production SupportLocation: Hyderabad IndiaType of hire: FulltimeJob Description :Azure Data FactoryStrong Experience in DatabricksPythonPysparkSQLProduction Support

  • Senior Product Support Engineer

    3 weeks ago

    New Delhi, India Talent Nexa Consulting Full time

    Job Title: Application Support Engineer Location: India Remote (US Shift - 6 PM IST to 2 AM IST / 9 PM IST to 5 AM IST) Experience: 2-8 Years Employment Type: Full-Time Client: B2B SaaS Product Company (Headquartered in the USA) About Us: Talent Nexa Consulting is hiring an Application Support Engineer for a leading B2B SaaS Product company based in the...

  • Graphic Designer Intern

    3 months ago

    Remote, India Radical tech Support Full time

    **Selected intern's day-to-day responsibilities include**: 1. Prepare images to coincide with social and blog posts 2. Assist with website and blog updates via WordPress 3. Assist with collateral updates and version control 4. Work on the creation of various logos for products 5. Work on creating and updating various sales collateral 6. Assist with video...

  • Product Support Executive

    1 month ago

    Delhi, India Ingersoll Rand Full time

    Designation : Product Support ExecutiveQualification : Graduate/ Diploma in Engineering (Mechanical/Chemical/ Electrical)Experience:3 to 4 YearsJob Summary :We are looking for an experienced and well-organized technical product support Executive to provide the necessary support(Technical)to the field sales team. Having the ability to contribute to a better...

  • Product Support Executive

    4 weeks ago

    Delhi, India Ingersoll Rand Full time

    **Designation**: Product Support Executive **Qualification**: Graduate/ Diploma in Engineering (Mechanical/Chemical/ Electrical) **Experience**: 3 to 4 Years **Job Summary**: We are looking for an experienced and well-organized technical product support Executive to provide the necessary support **(Technical)** to the field sales team. Having the ability...

  • Product Support Executive

    1 month ago

    Delhi, India Ingersoll Rand Full time

    Designation : Product Support Executive Qualification : Graduate/ Diploma in Engineering (Mechanical/Chemical/ Electrical) Experience: 3 to 4 Years Job Summary : We are looking for an experienced and well-organized technical product support Executive to provide the necessary support (Technical) to the field sales team. Having the ability to contribute to...

Product Support Engineer

3 months ago

DelhiRemote, India Talent Nexa Consulting Full time

Hiring for B2B SaaS Product Company at Delhi (Remote)

Job Title : Product Support Engineer - Web applications - APAC/EU/US Territory

Company : B2B Saas Product Company

Location : Delhi (Remote)

Job Type : Full-Time

About Us :

We are a cutting-edge technology company at the forefront of innovation, dedicated to creating transformative software solutions for developers and marketers. Our flagship product is an advanced A/B testing and conversion rate optimization platform that empowers businesses to reach their full potential. We pride ourselves on a culture of excellence, creativity, and customer-centricity.

Job Description :

As a Product Support Engineer, you will be an essential part of our dynamic customer success team. Your mission will be to deliver exceptional technical support, helping our customers navigate and resolve any challenges they encounter with our products. This role demands a solid technical foundation, innovative problem-solving abilities, and a passion for enhancing customer experiences.

Key Responsibilities :

- Deliver prompt and effective technical support through email, chat, and phone.

- Diagnose and resolve software issues, guiding customers through tailored solutions.

- Collaborate with the development team to address complex technical problems and contribute to product enhancements.

- Develop and maintain comprehensive documentation, including FAQs, user guides, and troubleshooting manuals.

- Assist in onboarding new customers, ensuring a seamless and positive experience.

- Conduct training sessions and webinars to empower customers to maximize our products' potential.

- Monitor customer feedback and proactively address emerging issues.

- Stay informed about the latest product updates and industry innovations.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience in a technical support or customer support role, ideally within a SaaS company.

- Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.

- Excellent problem-solving skills with a keen analytical mindset.

- Exceptional communication skills, both written and verbal.

- Ability to work autonomously and collaboratively within a team.

- Patience and a positive attitude when handling challenging situations.

- Familiarity with support tools and ticketing systems such as Zendesk or Freshdesk.

Preferred Qualifications :

- Experience with A/B testing and conversion rate optimization.

- Knowledge of databases and SQL.

- Understanding of performance monitoring tools and techniques.

- Prior experience in a customer-facing technical role.

Why Join Us :

- Be part of a forward-thinking and passionate team.

- Competitive salary and comprehensive benefits package.

- Flexible and innovative work environment.

- Opportunities for professional growth and development.

- A culture that celebrates innovation, collaboration, and customer success.

(ref:hirist.tech)