Strategic Business Operations Director

23 hours ago

Vijayawada, Andhra Pradesh, India beBeeStrategy Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Business Operations Director - Service Delivery

This is a leadership position responsible for overseeing end-to-end operations of the program. The incumbent will serve as a key liaison between external clients, internal operations, and support teams.

We are seeking an experienced leader who can optimize resource allocation, track progress against business goals, and develop strategies aligned with growth objectives.

  • Key Responsibilities:
  • Operational Excellence: Lead operational improvements, optimize resource allocation, and track progress against defined business goals.
  • Strategic Planning: Develop strategies aligned with growth objectives, lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • P&L Ownership: Manage the P&L for business operations, including developing strategic plans to drive profitability and growth.
  • Team Management: Oversee a large team, enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.

About This Role:

  • Experience: 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
  • Industry Knowledge: Strong understanding of business trends, emerging technologies, and industry best practices.
  • Analytical Acumen: Ability to streamline complex processes and make data-driven decisions.
  • Leadership: Proven success in leading large teams (HC of 500+ FTEs), attracting and developing talent, and fostering a high-performance culture.

Requirements:

  • MBA or Postgraduate degree preferred.

Please note that this is not a job posting but a formatted description based on the provided input.

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