Distributed Software Applications Support Specialist

2 weeks ago

Mangalore, Karnataka, India beBeeAnalyst Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Opportunity:

This is a unique chance to join our Network Operations Center team as a Support Analyst.

The role involves providing primary operational support for multiple large, distributed software applications and employing deep troubleshooting skills to improve the availability, performance, and security of services.

Key responsibilities include developing and monitoring various monitoring dashboards, creating dashboards and alerts for monitoring the platform, defining key metrics and service level indicators, and ensuring relevant metric data is collected.

Additionally, the successful candidate will participate in the 24/7 on-call rotation, automate toil by building software and automation for seamless application deployment and third-party tool integration, analyze major incidents, and establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.

Required Skills and Qualifications:
  • 4-year degree in computer science, Information Technology, or related field
  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms
  • Hands-on problem-solving and troubleshooting
  • Good understanding on applications developed using Java, TypeScript, python
  • Proficiency in monitoring, APM and profiling tools Splunk, Prometheus, Grafana
  • Working experience with containers, Kubernetes and Helm
  • Functional knowledge of Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh and
  • Strong communication skills and ability to explain technical concepts clearly
Benefits:

Our company provides equal employment opportunities without regard to race, color, sex, religion, national origin or ancestry, ethnicity, sexual orientation, gender identity, age, disability, genetic information, citizenship, military service or veteran status, marital status or any other characteristic protected under applicable federal, state, or local law.

We also prohibit any form of unlawful employment harassment based on these characteristics.

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