
Store Operations Manager
1 week ago
The primary objective of this role is to oversee the effective management of store operations, ensuring seamless execution of business processes.
Maintaining strict adherence to established guidelines is crucial in delivering exceptional customer experiences and meeting operational targets.
Key Responsibilities:
- Manage store operations in accordance with predefined standard operating procedures (SOPs), maintaining consistency and visual appeal.
- Monitor inventory levels, conduct regular stock audits, and collaborate with the supply chain for optimal product availability.
- Oversee visual merchandising efforts, ensuring engaging and on-brand product displays and store layouts.
- Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial performance.
- Implement security measures and loss prevention strategies to safeguard inventory and assets.
- Accountable for preparing stores for formal launches across various dimensions and during refit & conversion.
Customer Experience:
- Develop and implement initiatives to enhance overall customer experience, customer satisfaction, and issue resolution.
- Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
Team Management:
- Lead retail staff, providing guidance, coaching, and performance feedback to ensure high levels of customer service and sales effectiveness.
- Conduct training sessions as required for team member development on product knowledge, sales techniques, and best practices.
- Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and maintain integration of in-store & online operations.
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