Process Optimization Director

2 days ago

Malappuram, Kerala, India beBeeOperationalExcellenceManager Full time ₹ 12,00,000 - ₹ 1,20,00,000

**Job Overview:**

The Operations Excellence Manager plays a pivotal role in overseeing and optimizing end-to-end business operations, ensuring high-quality service delivery. This position involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:

  • Business Transformation (80%):
  •   Design and implement an operational excellence framework tailored to the vertical.
  •   Formulate and manage detailed KPI tables across all businesses in the e-commerce domain.
  •   Identify and lead improvement initiatives in internal business/operational processes.
  •   Drive innovation and automation for waste elimination and efficiency improvement.
  •   Engage the employee base in various operational excellence initiatives.
  • Service Delivery (20%):
  •   Provide service delivery support to process owners located at different locations, including people management, performance tracking/financial analysis/invoicing, and ensuring teams adhere to BGO policies/standards.
  •   Ensure adherence to service levels defined by the client.
  •   Manage headcount coordination at the client site.

Project and Team Management:

  • Oversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational and Process Excellence:

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.

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