Customer Escalation Specialist

5 days ago

Ellore, Andhra Pradesh, India beBeeEscalation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

We are seeking a Customer Escalation Specialist to join our team.

The successful candidate will be responsible for resolving customer complaints and issues in a timely and effective manner.

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

The ideal candidate will have experience in customer support and a proven track record of containing and resolving complex escalations.

Key Responsibilities:
  1. Timely resolution of customer complaints and issues with full ownership of assigned cases.
  2. Collaboration with internal and external teams to interact with management and leadership.
  3. Writing detailed reports on escalations and customer feedback to leadership.
  4. Adherence to standard operating procedures and compliance requirements.
  5. Acting as a voice of the customer and providing insightful feedback to internal teams.
Required Skills and Qualifications:
  • Bachelor's degree in any field.
  • Champion of customer-centricity and empathy.
  • At least 2 years of experience in customer support at a leading B2C organization.
  • Excellent communication skills with fluency in English, Hindi, and Kannada.
  • Working knowledge of MS Excel or Google Sheets.
  • Hands-on experience with ticketing tools such as Freshdesk.
Benefits:

This is an excellent opportunity for a motivated individual to grow their career in customer support.

The successful candidate will have the opportunity to develop their skills and expertise in customer escalation and issue resolution.

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