Policy Servicing Specialist

17 hours ago

Kolkata, West Bengal, India beBeeInsurance Full time ₹ 60,00,000 - ₹ 80,00,000
Life Insurance Policy Servicing Professional

We are seeking a detail-oriented and organized Life Insurance Policy Servicing Associate to join our team. This individual will be responsible for processing post-issue service requests, maintaining policy records, and collaborating with internal teams and external partners.

Key Responsibilities:

  • Process post-issue service requests, including address changes, beneficiary updates, and banking information updates.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with third-party administrators (TPAs), internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Requirements:

  • Graduation in any stream; Commerce Graduate preferred.
  • At least 1 year of working experience in the life insurance domain, with a focus on quality and attention to detail.
  • Experience working in a professional/office environment, with regular scheduled shifts.
  • Proficiency in using a computer with Windows PC applications, including keyboard navigation and learning new software tools.
  • Effective English business communication skills to exchange information with clients.

Benefits:

  • A competitive compensation package with opportunities for growth and development.
  • A comprehensive training program to support your career advancement.
  • Ongoing support and guidance from experienced colleagues.

Why You'll Love This Role:

  • An opportunity to work in a dynamic and growing industry with a focus on quality and customer satisfaction.
  • A collaborative and supportive team environment with opportunities for growth and development.

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