Strategic Business Process Consultant

3 days ago

Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Customer Success Operations Specialist

Improve customer engagement and retention by leveraging Gainsight solutions. Collaborate with cross-functional teams to design, implement, and optimize business processes, playbooks, and workflows.

Key Responsibilities:

  • Lead as a subject matter expert on Gainsight for internal teams.
  • Configure, customize, and administer Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer success.
  • Partner with global Professional Services and Operations teams to deliver end-to-end Gainsight implementations.
  • Manage integration of Gainsight with other enterprise systems.
  • Collaborate with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports.
  • Work with stakeholders to translate needs into scalable Gainsight solutions.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.

Qualifications & Skills:

  • 5+ years experience in CRM / Customer Success platforms with at least 2+ years direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration and API-based data flows.
  • Knowledge of customer success operations including health scores, journey mapping, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.

Why Choose Us?

  • Play a key role in shaping customer success operations.
  • Work at the intersection of business and technology delivering high-impact solutions.
  • Collaborate with global teams in a high-growth innovation-driven environment.

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