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Customer Interaction Specialist
3 weeks ago
As a key player in our team, you will be responsible for driving customer retention and ensuring seamless account interactions.
This exciting 6-month contract role involves proactively engaging with customers whose trials have expired, facilitating purchases, processing orders, and addressing outstanding overages.
The ideal candidate will possess advanced Microsoft Excel skills, basic knowledge of Word, analytical prowess to track performance metrics, and exceptional organizational and problem-solving abilities.
- Experience in customer service and CRM systems like Salesforce is highly valued
- Proficiency in Zendesk is also preferred
Key responsibilities include:
- Contacting customers to resolve outstanding issues or encourage subscription purchases post-trial expiration
- Processing orders promptly after the customer initiates purchase confirmation
- Coordinating account suspensions as needed, ensuring proper documentation
- Maintaining detailed records of follow-ups and interactions
- Generating reports on conversion rates from trials to purchases, accounts suspended due to non-response, and more
Joining a global leader in 3D design, engineering, and entertainment software comes with numerous benefits:
- Flexible work environment that fosters creativity and innovation
- Award-winning company culture emphasizing diversity, integrity, honesty, and passion for excellence
About Us:
Our Fortune Technology client is renowned for being one of the best companies to work with worldwide. With a commitment to cutting-edge technologies, they continuously strive to stay ahead of the curve.
