IT Support Specialist

2 weeks ago


Cochin, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 14,00,000
">IT Support Professional">">Job Description:">
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  • Deliver advanced technical support for Windows & Mac operating systems, ensuring seamless functionality across multiple clients and locations.">">
  • Analyze and resolve complex technical issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.">">
  • Leverage remote support tools to efficiently troubleshoot and resolve issues in a timely manner.">
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Ticket Management and Documentation:

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  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.">">
  • Maintain comprehensive and accurate documentation for all troubleshooting steps, resolutions, and procedures.">
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System Configuration and Maintenance:

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  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.">">
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.">
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Cloud Infrastructure and Security Awareness:

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  • Support clients with cloud-based infrastructure, including Azure, AWS, and cloud environments.">">
  • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.">
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Required Skills and Qualifications:

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  • Minimum 3-5 years of experience in Helpdesk L2 Support, including NOC, SOC, or IT support.">">
  • Strong expertise in troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.">">
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).">
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