
IT Support Specialist
2 weeks ago
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- Deliver advanced technical support for Windows & Mac operating systems, ensuring seamless functionality across multiple clients and locations.">">
- Analyze and resolve complex technical issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.">">
- Leverage remote support tools to efficiently troubleshoot and resolve issues in a timely manner.">
Ticket Management and Documentation:
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- Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.">">
- Maintain comprehensive and accurate documentation for all troubleshooting steps, resolutions, and procedures.">
System Configuration and Maintenance:
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- Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.">">
- Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.">
Cloud Infrastructure and Security Awareness:
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- Support clients with cloud-based infrastructure, including Azure, AWS, and cloud environments.">">
- Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.">
Required Skills and Qualifications:
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- Minimum 3-5 years of experience in Helpdesk L2 Support, including NOC, SOC, or IT support.">">
- Strong expertise in troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.">">
- Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).">
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