Senior Technical Support Specialist

2 weeks ago


Pune, Maharashtra, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000
Job Summary

The primary objective of this role is to provide exceptional technical support, ensuring seamless service delivery and customer satisfaction.

  • Recruit, train, and mentor technical support engineers to enhance their skills and performance.
  • Develop and implement ITIL standards to ensure 24X7 service availability and SLA adherence.
  • Act as a senior escalation point for all requests and incidents, establishing effective phone/ticket/email escalation processes.
  • Lead the IT and Support Helpdesk project, driving timely and quality results while maintaining compliance with organization, ISO, HIPAA, and HITRUST requirements.
  • Manage IT assets, vendors, and procurement processes, fostering positive end-user relationships and driving customer satisfaction.
  • Develop and maintain a comprehensive technical support knowledge base, oversee departmental staffing, and develop personal growth opportunities.
  • Coach, counsel, and discipline employees, conducting regular check-ins to monitor performance, track progress, and discuss successes and challenges.

As a key member of the team, you will be responsible for providing expert technical guidance, developing processes, and ensuring high-quality results.



  • Pune, Maharashtra, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

    OverviewWe are seeking a highly skilled Senior Technical Support Specialist to join our team.This is a senior-level position that requires strong technical expertise and excellent communication skills.The successful candidate will be responsible for providing expert-level technical support to internal customers via phone, email, and chat.They will...


  • Pune, Maharashtra, India beBeeCustomer Full time ₹ 8,50,000 - ₹ 12,10,000

    Job Title:Technical Support SpecialistAbout the Role:This is an exciting opportunity to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, chat, or email.You will work closely with internal teams to resolve complex technical...


  • Pune, Maharashtra, India PrimeX Meta Full time

    Company Description PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital...


  • Pune, Maharashtra, India beBeeSupport Full time ₹ 60,000 - ₹ 80,000

    Technical Support Specialist">This role is for a Technical Support Specialist located in Pune. The individual will be responsible for providing technical support for desktop computers, printer management, and troubleshooting various technical issues.">Daily tasks will include ensuring smooth operation of hardware and software, assisting employees with...


  • Pune, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced technical support specialist to join our team.This role is ideal for individuals who possess excellent communication skills, a strong passion for IT support, and the ability to deliver top-notch user experience.The successful candidate will be responsible for providing...


  • Pune, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    About this roleThis is a unique opportunity to join our organization as a Senior Technical Support Specialist. As a key member of our team, you will be responsible for providing high-quality technical assistance and support to our customers.Your primary focus will be on diagnosing and resolving issues related to cloud applications, ensuring timely and...


  • Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Technical SpecialistWe are seeking an accomplished Senior Technical Specialist to join our organization. As a key member of our team, you will be responsible for the end-to-end implementation of new MES products in line with business needs.The ideal candidate will possess a strong technical background and excellent communication skills....


  • Pune, Maharashtra, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to customers via voice calls, resolving complex issues and ensuring customer satisfaction with exceptional communication.Key Responsibilities...


  • Pune, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionAs a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to monitor and investigate logs for Windows, VMware, and Hyper-V environments.You will identify issues, implement troubleshooting steps, and resolve problems efficiently. If necessary,...


  • Pune, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 25,00,000

    Technical Support Specialist for iScala ERP SystemWe are seeking a highly skilled Technical Support Specialist to provide expert assistance to users of our iScala ERP system. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to communicate complex technical information to non-technical...