Technical Support Specialist

19 hours ago


Pune, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to monitor and investigate logs for Windows, VMware, and Hyper-V environments.

You will identify issues, implement troubleshooting steps, and resolve problems efficiently. If necessary, you will escalate unresolved issues to Level 3 Subject Matter Experts (SMEs) and assist in resolving complex issues.

In addition, you will ensure process compliance by maintaining accurate tickets and adhering to Service-Level Agreements (SLAs).

Required Skills and Qualifications
  • A bachelor's degree in Engineering or Science.
  • Certifications in Windows Server Administration, VMware, or Virtualization Fundamentals are highly desirable.
  • You should have knowledge of antivirus management and system troubleshooting.
  • Proficiency in clustering, patching, and scripting for automation is essential.
Benefits

We offer a dynamic work environment that encourages growth and development. As a Technical Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals.

Others

If you are a motivated individual with a passion for technical support, we encourage you to apply for this exciting opportunity. You will be part of a fast-paced team that values innovation, teamwork, and customer satisfaction.



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