
Technical Support Specialist
19 hours ago
As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibility will be to monitor and investigate logs for Windows, VMware, and Hyper-V environments.
You will identify issues, implement troubleshooting steps, and resolve problems efficiently. If necessary, you will escalate unresolved issues to Level 3 Subject Matter Experts (SMEs) and assist in resolving complex issues.
In addition, you will ensure process compliance by maintaining accurate tickets and adhering to Service-Level Agreements (SLAs).
Required Skills and Qualifications- A bachelor's degree in Engineering or Science.
- Certifications in Windows Server Administration, VMware, or Virtualization Fundamentals are highly desirable.
- You should have knowledge of antivirus management and system troubleshooting.
- Proficiency in clustering, patching, and scripting for automation is essential.
We offer a dynamic work environment that encourages growth and development. As a Technical Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals.
OthersIf you are a motivated individual with a passion for technical support, we encourage you to apply for this exciting opportunity. You will be part of a fast-paced team that values innovation, teamwork, and customer satisfaction.
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