Customer Service Order Manager

1 day ago


Tiruppur, Tamil Nadu, India beBeeOrder Full time ₹ 48,00,000 - ₹ 72,00,000

As an Order Management Specialist, you will be responsible for overseeing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.

Key Responsibilities:
  • Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
  • Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers
  • Communicate with internal teams, such as warehouse and shipping, to resolve order-related issues
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
  • Accurately enter orders from Customer Order Forms
Requirements:
  • Experience: 1-2 years of customer service experience, preferably in Order Management
  • Excellent communication skills, problem-solving, and analytical skills
  • Strong attention to detail and ability to multitask
  • Proficiency in Microsoft Office
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English (written and verbal) is required

We are looking for an experienced professional who can provide top-notch customer service and efficiently manage customer orders. If you have excellent communication skills and experience in order management, we encourage you to apply for this exciting opportunity.



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