
Customer Service Order Manager
1 day ago
As an Order Management Specialist, you will be responsible for overseeing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
Key Responsibilities:- Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
- Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers
- Communicate with internal teams, such as warehouse and shipping, to resolve order-related issues
- Analyze and resolve complex customer complaints, escalating issues to management as necessary
- Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
- Accurately enter orders from Customer Order Forms
- Experience: 1-2 years of customer service experience, preferably in Order Management
- Excellent communication skills, problem-solving, and analytical skills
- Strong attention to detail and ability to multitask
- Proficiency in Microsoft Office
- Ability to work in a fast-paced environment and adapt to changing priorities
- Fluency in English (written and verbal) is required
We are looking for an experienced professional who can provide top-notch customer service and efficiently manage customer orders. If you have excellent communication skills and experience in order management, we encourage you to apply for this exciting opportunity.
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