Professional Order Manager

13 hours ago

Tiruppur, Tamil Nadu, India beBeeOrder Full time ₹ 10,00,000 - ₹ 20,00,000

Job Summary:

We are seeking a highly skilled Order Management Professional to join our team. As an Order Management Specialist, you will be responsible for the daily booking of customer purchase orders in SAP, as well as managing orders through the system and associated Customer, Sales, and Partner queries.

This includes purchase order validation, checking product availability, and strict compliance with company policies. You will collaborate with key departments on order backlog, order prioritization, and provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales.

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Consistently review backlog to ensure compliance with company policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Requirements:

To be successful in this role, you will need to have:

  • A BS/BA degree in business
  • 4+ years of experience with account management and customer service in high tech environment
  • Basic accounting knowledge, understanding of international trade principles and possibilities

About This Role:

This is a fantastic opportunity to work with a talented team and contribute to the success of our organization. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.

Key Skills:

  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • The ERP system, SAP and Salesforce system are preferred

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