
Head of Customer Engagement
2 days ago
We are seeking a highly skilled and experienced Product Support Lead to oversee and optimize our support operations. This is an excellent opportunity for a motivated individual to join our team and contribute to delivering exceptional customer experiences.
The successful candidate will be responsible for ensuring high-quality customer satisfaction by resolving issues efficiently, providing timely and effective support, and collaborating with cross-functional teams to achieve performance goals.
About the Role- Oversee and optimize support operations to ensure high-quality customer satisfaction.
- Provide technical guidance to support teams and customers.
- Lead and inspire a team of support professionals to achieve performance goals.
This role involves fostering a customer-centric culture within the support team, monitoring and maintaining service level agreements (SLAs) for support response and resolution times, and identifying and measuring metrics for customer support teams.
Key Responsibilities- Resolve customer issues through various channels, including tickets, chat, email, and phone.
- Monitor and maintain SLAs for support response and resolution times.
- Identify and measure metrics for customer support teams.
- Proven experience in a product support lead or similar role.
- Excellent communication and problem-solving skills.
- Ability to collaborate with cross-functional teams.
As a member of our team, you will have the opportunity to work with a dynamic and fun startup culture that fosters ownership and creativity. We believe in creating value for all stakeholders - our employees, customers, and investors.
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Customer Engagement Specialist
22 hours ago
Kollam, Kerala, India beBeecustomer Full time ₹ 1,75,00,000 - ₹ 2,50,00,000Customer Engagement SpecialistAs a dynamic Senior Operations Manager, you will lead the customer engagement strategy and oversee the end-to-end management of multiple online and offline events & campaigns. We are seeking an individual who can effectively manage project timelines, budgets, and resources to achieve business objectives.
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Customer Engagement Specialist
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Customer Engagement Manager
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Cluster Branch Head
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Customer Engagement Professional
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Customer Engagement Specialist
1 week ago
Kollam, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000Job DescriptionWe are seeking an experienced professional to join our team as a Customer Relationship Executive. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.As a key member of our team, you will be responsible for:Providing prompt and efficient customer support via...
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Customer Engagement Specialist
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Kollam, Kerala, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 70,00,000Job SummaryWe are seeking a highly skilled and experienced Customer Service Associate to excel in our dynamic environment. The ideal candidate will possess exceptional English communication skills, proven experience in international voice process or customer service, and the ability to work in rotational shifts.ResponsibilitiesHandle customer queries and...
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Head of Operational Efficiency
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Head of Technology
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R&d Head
4 weeks ago
Kollam, Kerala, India AZISTA INDUSTRIES PRIVATE LIMITED Full timeJob Summary:We are seeking an experience R&D manager to lead our technical teams in developing innovative space and defence products, ensure compliance with requirements, and driving business through improved customer satisfaction, productivity, and product quality.Key Responsibilities:Lead and manage the R&D department, developing and implementing effective...