Chief Quality Officer
1 week ago
Holistic Group specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle.
This is a full-time on-site role for a Quality Executive - CRM located in the region. The Quality Executive - CRM will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.
The successful candidate will conduct quality audits, analyze CRM data, and collaborate with cross-functional teams to implement continuous improvement methods.
Key Responsibilities:
- Monitor and evaluate inbound/outbound sales calls and processes.
- Ensure compliance with quality and sales guidelines.
- Identify training needs and recommend process improvements.
- Provide constructive feedback and coaching to sales agents.
- Prepare daily/weekly/monthly quality reports and audits.
- Collaborate with team leaders and trainers to enhance agent performance.
- Ensure customer satisfaction benchmarks are consistently met.
Required Skills and Qualifications:
- Proven quality control, quality auditing, and quality management skills.
- Strong analytical skills.
- Excellent communication and interpersonal skills.
- Experience in CRM systems and processes.
- Attention to detail and problem-solving abilities.
The ideal candidate will possess excellent analytical and reporting skills to track performance trends and prepare quality dashboards.
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