Client Success Expert

1 week ago

Hyderabad Secunderabad Telangana, India beBeeProblemSolver Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview

We are seeking a highly skilled professional to fill the role of Client Support Specialist.

  • This position involves providing exceptional customer service and support to clients using ADP's products and technology.
  • You will work independently or as part of a team to resolve time-sensitive issues and provide solutions that make a difference.
Key Responsibilities
  • Be a trusted advisor and problem solver, assisting clients with product knowledge and technical expertise.
  • Engage with clients via phone, email, or chat, striving to exceed expectations in every interaction.
  • Educate and recommend products to clients, leveraging your understanding of their needs and preferences.
  • Organize your day with structured prioritization, multitasking, and timely follow-ups to deliver great service.
Requirements
  • Experience: 2-6 years in client service/customer service or systems integration.
  • Skills: Strong communication (verbal and written), analytical, and problem-solving skills.
  • Shifts: Willingness to work in US shifts.
  • Education: Any Graduate/Postgraduate.
  • Experience with: US Payroll and International Voice Process preferred.
Benefits
  • A culture of equity, inclusion, and belonging.
  • Join any of our Business Resource Groups.
  • Agile environment with many career progression opportunities.
  • Top-notch training and mentorship.
  • Best-in-class benefits starting Day 1.
  • Mental health support and wellness resources.
  • Paid time off for volunteering.
  • Join a company committed to DEI and community impact.

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