Client Success Coordinator

3 days ago

Hyderabad, Telangana, India beBeeCustomerOnboarding Full time US$ 72,000 - US$ 1,08,000
Job Overview:

This role is responsible for establishing a strong relationship with customers and ensuring their successful onboarding process.

The Customer Onboarding Manager will be the key liaison between internal and external teams, driving adoption and expanding features of our product suite.

  • Develop and implement customer onboarding processes to enhance training, implementation, and customer satisfaction.
  • Manage relationships amongst internal and external teams to ensure account satisfaction and drive business growth.
  • Establish metrics and KPIs to evaluate process improvement and overall account health.
  • Be the Subject Matter Expert (SME) for our platform, partnering with clients to understand operational challenges and provide solutions.
  • Resolve product support questions as they arise.
  • Work cross-functionally with product management to surface customer requests and translate customer feedback into product requirements.
Requirements:
  • 4-6 years of experience in a customer-facing role such as Technical Onboarding Manager, Solutions Architect, or Implementation Consultant.
  • Experience with project managing customer implementations for enterprise clients or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies.
  • Advanced understanding of SaaS and Cloud-based software environments.
  • Builder mindset: comfortable in a startup environment, taking projects from 0 to 1.
  • Knowledge and understanding of APIs and webhooks, and all their relevant CRUD actions.

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