Client Success Coordinator

3 days ago

Hyderabad, Telangana, India beBeeEngagement Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Summary

This is a unique opportunity to join a team as an Engagement Manager, where you will play a crucial role in driving the growth of learning services sales to our clients. As a key member of the account leadership team, you will be responsible for managing client accounts, interacting with stakeholders, identifying new opportunities, and reporting commercial results.

Key Responsibilities
  • Support senior account leaders in managing client accounts across regions.
  • Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
  • Create tailored client presentations to support upsell or renewal opportunities.
  • Lead and coordinate responses to RFI and RFP requests, including slide decks, rate cards, and solution overviews.
  • Lead and coordinate QBR preparation and presentation and other related governance activities.
  • Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Conduct preliminary research on client organization changes (e.g., new leaders, business priorities) that could signal opportunities.
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to preparation of business reviews, presentations, and reports.
  • Track account metrics including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Ensure internal systems and documentation are up to date and accurate.
Requirements
  • 4–8 years of experience in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.
Skills and Competencies
  • Relationship development with client stakeholders and key figures.
  • Presentation and pitching skills to create a strong impression.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision making on which opportunities will provide mutually beneficial outcomes.
  • Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.

We are an equal opportunity employer, committed to evaluating qualified applicants without regard to protected characteristics.

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