Senior Technical Specialist

About People Prime Worldwide: Our company provides digital engineering and technology services to Forbes Global 2000 companies worldwide. We execute all ideas creatively solving pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution for impactful results. We combine logic, creativity, and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

We are looking for a Senior Cisco UCCE CVP Engineer P4 Level.

The successful candidate will have experience in designing robust Cisco UCCE and CVP architectures, implementing and configuring UCCE and CVP components, integrating Cisco UCCE and CVP with third-party applications, and developing and troubleshooting CVP VXML applications and ICM scripts.

Key Responsibilities:

• Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and high-performing contact center solutions.
• Create detailed design documents, high-level and low-level diagrams, and integration plans.
• Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications.
• System Integration Integrate Cisco UCCE and CVP with third-party applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions.
• Ensure seamless operation with existing telephony and network environments.

Scripting Application Development:

• Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing self-service and intelligent call distribution Collaborate with development teams for custom requirements.

Support Troubleshooting:

• Provide tier-3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies Participate in on-call rotations and deliver prompt resolutions to minimize downtime.

Performance Monitoring Optimization:

• Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization.

Upgrades Patching:

• Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards.

Documentation:

• Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles.

Collaboration Mentoring:

• Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies.

Stakeholder Engagement:

• Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into business-focused language.

Compliance Security:

• Ensure all solutions adhere to applicable policies security standards and industry best practices.