Associate Escalation Manager
4 weeks ago
MongoDB is seeking a skilled Associate Escalation Manager to join our Technical Services organization. This role will play a critical part in resolving complex technical issues across our portfolio of products.
The ideal candidate will have excellent communication skills, be able to work independently, and have a strong desire to help others. They will be responsible for coordinating the resolution of critical technical issues, working with internal teams and external customers to ensure timely delivery of commitments.
Key responsibilities include:
- Engaging with customers to acknowledge and assess escalated situations
- Setting and resetting customer expectations on status and timelines
- Tracking escalation progress and communicating status updates to customers and internal stakeholders
- Identifying and recording escalation trends
The Associate Escalation Manager will work closely with the Escalations Team to determine the resources needed to resolve escalations and will be responsible for developing and sending regular executive summaries to internal stakeholders.
This is an excellent opportunity for a motivated individual to grow their business and technical acumen while making a significant impact on customer satisfaction.
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Associate Escalation Manager
4 weeks ago
Gurgaon, Haryana, India MongoDB Full timeMongoDB is seeking a skilled Associate Escalation Manager to join our Technical Services organization. As a key member of our team, you will play a critical role in resolving complex technical issues across our portfolio of products.This is an exciting opportunity to work with our Engineering, Services, Sales, and Product Management teams to drive the...
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Technical Escalation Manager
4 weeks ago
Gurgaon, Haryana, India Orange Business Services Full timeAbout the RoleWe are seeking a highly skilled Technical Escalation Manager to join our team at Orange Business Services. As a Technical Escalation Manager, you will be responsible for troubleshooting and resolving complex customer-related faults in a multiservice and multivendor environment.Handle escalated issues for LAN/WAN, security, WAN optimization, and...
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Gurgaon, Haryana, India Orange Business Services Full timeAbout the RoleWe are seeking a highly skilled Technical Escalation Manager to join our Integrated Operations team at Orange Business Services. As a key member of our team, you will be responsible for troubleshooting and resolving complex customer-related faults in a multiservice and multivendor environment.Lead technical bridge calls with customers and...
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Capacity Operations Associate
2 weeks ago
Gurgaon, Haryana, India Builder Full timeAbout the RoleThe Capacity Network is a key asset for Builder, consisting of designers, developers, and QAs. With a workforce of hundreds of partners supplying 3000 resources, our network plays a pivotal role in meeting the growing demand for experts as our business expands globally. We are looking for an Associate - Capacity Operations to join our team and...
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Senior Process Associate
4 weeks ago
Gurgaon, Haryana, India Sun Life Full timeJob Title: Senior Process AssociateAt Sun Life, we are seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for processing transactions to meet and exceed defined service levels of quality, speed, and productivity.Key Responsibilities:Process transactions to meet and exceed defined service...
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Compliance Associate
1 month ago
Gurgaon, Haryana, India GLG Full timeJob Title: Senior Associate, ComplianceGLG is seeking a highly skilled and motivated individual to join our global compliance department as a Senior Associate. This role will provide timely and thoughtful support to our global client service professionals, enabling them to deliver exceptional service to our clients.Key Responsibilities:Provide ongoing...
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Compliance Associate
4 weeks ago
Gurgaon, Haryana, India GLG Full timeGLG is seeking a Compliance Associate to join its 70-person global compliance department based in Gurugram, India. The ideal candidate will provide timely and thoughtful support for global client service professionals, developing strong actionable business skills, including time management, critical thinking, prioritization, communication, negotiation,...
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Data Quality Associate
3 weeks ago
Gurgaon, Haryana, India GLG Full timeData Quality ExpertiseGLG is seeking a highly skilled Data Quality Associate to join our Solutions Operations team. As a key member of our Global Survey team, you will be responsible for conducting thorough due diligence on survey respondent profiles versus project scope, analyzing inconsistencies, and escalating timely risk mitigation to ensure data meets...
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Capacity Operations Associate
4 weeks ago
Gurgaon, Haryana, India Builder Full timeAbout the RoleThe Capacity Network is a key asset for our organization, comprising designers, developers, and QAs. With a workforce of hundreds of partners supplying 3000 resources, our network plays a pivotal role in meeting the growing demand for experts as our business expands globally.We are looking for an Associate - Capacity Operations to join our team...
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Membership Quality Manager
2 weeks ago
Gurgaon, Haryana, India GLG Full timeRole SummaryAs a Membership Quality Manager at GLG, you will be responsible for ensuring the quality of the GLG Network Members. This involves managing a team of Associates and Senior Associates who are focused on screening Network Member profiles for potential quality, risk, reputation, and behavioral concerns.Key ResponsibilitiesTeam Management: Develop...
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Procurement Manager
2 weeks ago
Gurgaon, Haryana, India Agrim Full timeJob SummaryAgrim is seeking a highly skilled Procurement Associate to join our team. As a Procurement Associate, you will be responsible for driving the wholesale business pipeline closures and timely dispatches. You will also be coordinating with cross-functional stakeholders from supply operations and operations teams, maintaining relationships with mature...
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Senior Process Associate
3 weeks ago
Gurgaon, Haryana, India Sun Life Full timeJob Title: Senior Process AssociateJob Summary:We are seeking a Senior Process Associate to join our Document Team. In this role, you will be responsible for processing transactions to meet and exceed defined service levels of quality, speed, and productivity.Key Responsibilities:Process transactions efficiently and effectivelyMeet and exceed service level...
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Customer Success Associate
3 weeks ago
Gurgaon, Haryana, India Pranam Recruiters Full timeJob Title: GGN LOP Customer Support ExecutiveAbout the RolePranam Recruiters seeks a highly skilled Customer Success Associate to join our team. As a key member, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Responding to customer inquiries and resolving...
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Helpdesk Associate
1 month ago
Gurgaon, Haryana, India Sago Full timeAt Sago, we're committed to delivering exceptional customer experiences that drive satisfaction and retention. As a Helpdesk Associate, you'll play a critical role in achieving this goal.Key Responsibilities:• Provide timely and effective support to Sago respondents, addressing their inquiries and resolving issues efficiently.• Collaborate with internal...
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Process Associate
3 weeks ago
Gurgaon, Haryana, India Genpact Full timeAbout the Role: We are seeking a skilled Process Associate to join our team at Genpact. As a key member of our operations team, you will be responsible for delivering excellent customer service and ensuring seamless execution of our clients' processes.Key Responsibilities: Respond to customer queries and concerns in a timely and professional...
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Business Operations Associate
5 days ago
Gurgaon, Haryana, India FRI FIL India Business and Research Services Private Limited Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Business Operations Associate to join our Workplace Investing Operations team in Gurgaon.As a Business Operations Associate, you will play a crucial role in ensuring that client instructions are dealt with accurately and in a timely manner. This includes liaising with various teams across...
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Customer Service Associate II-Consumer
4 weeks ago
Gurgaon, Haryana, India Jobs for Humanity Full timeJob SummaryFIS is seeking a Customer Service Associate II-Consumer to provide exceptional customer support to consumers. The ideal candidate will have excellent communication skills, a strong ability to resolve customer issues, and a passion for delivering high-quality service.Key ResponsibilitiesProvide customer support by phone, email, or instant message...
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Financial Services Operations Associate
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeJob Overview: Genpact is seeking a highly motivated and detail-oriented Process Associate to join our Wealth Management team. As a key member of our operations unit, you will be responsible for delivering high-quality services to our clients and contributing to the overall success of the team.Key Responsibilities:Work closely with clients to manage their...
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Operations Associate
2 weeks ago
Gurgaon, Haryana, India NTT DATA Full timeJob SummaryWe are seeking a detail-oriented and organized Operations Processing Associate to join our team at NTT DATA. This role will involve reviewing and processing basic customer transactions, investigating and resolving data or account discrepancies, and maintaining customer account information.Key ResponsibilitiesReview and process customer...
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Solutions Operations Associate
1 month ago
Gurgaon, Haryana, India GLG Full timeKey ResponsibilitiesWe are seeking a highly skilled and detail-oriented individual to join our Global Survey team as a Solutions Operations Associate.The successful candidate will be responsible for conducting thorough due diligence on survey respondent profiles, analyzing and escalating inconsistencies, and implementing timely risk mitigation strategies to...