Document Specialist

5 days ago

Panjim, Goa, India beBeeContent Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Content Specialist

We are seeking a skilled Technical Writer to join our global Knowledge Management team. As a key member of our team, you will play a critical role in shaping the creation, organization, and sharing of information across our enterprise.

In this dynamic role, you will be responsible for re-writing and maintaining technical documentation for support processes, troubleshooting steps, and service workflows. You will also collaborate with subject matter experts, process owners, and IT support teams to validate and enhance content.

Key Responsibilities:

  • Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows.
  • Migrate and modernize knowledge articles from legacy platforms into ServiceNow.
  • Collaborate with global subject matter experts, process owners, and IT support teams to validate and enhance content.
  • Align content with our knowledge standards, taxonomy, and metadata structure.
  • Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability.
  • Participate in regular review cycles to maintain accuracy and relevance of published knowledge.

Requirements:

  • 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments.
  • Strong English writing, editing, and proofreading skills with excellent attention to detail.
  • Experience working with knowledge base platforms; ServiceNow experience strongly preferred.
  • Ability to work independently and cross-functionally with teams across global time zones.
  • Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams.

Preferred Qualifications:

  • Familiarity with ITIL or IT Service Management (ITSM) principles.
  • Experience managing large-scale documentation or participating in system migrations.
  • Understanding of metadata tagging, taxonomy design, and accessibility best practices.

At our company, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.

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