Service Operations Coordinator

1 week ago

Ghaziabad, Uttar Pradesh, India beBeeCompliance Full time
Customer Service Manager

We are seeking an experienced Customer Service Manager to oversee customer communication, order processing, quality issue management, and customer satisfaction enhancement.

Key Responsibilities:Order Management
  • Receive and validate customer Purchase Orders (POs) from sales teams or auto-email systems.
  • Validate all fields including billing/shipping addresses, payment terms, part numbers, quantities, etc.
  • Obtain price approvals and book orders using SAP MM01, etc.
  • Generate reports such as sales backlog, open orders, and stock statements.
  • Handle credit notes, returns, and quality complaints using SAP RMA processes.
Customer Interaction & Support
  • Act as the primary point of contact for customers providing timely updates on order status, product info, delivery schedules, and issue resolution.
  • Use customer portals for post-invoicing tasks such as invoice uploads.
  • Handle global customer communication including requests from Europe offices.
  • Interact professionally on Microsoft Teams via calls, video, and chats.
Logistics & Delivery Coordination
  • Collaborate with planning and logistics teams to expedite urgent orders and ensure delivery per customer request.
  • Manage monthly billing targets and track sample preparation for exhibitions.
Quality Complaint Handling
  • Provide first-level response to customers for product quality issues.
  • Coordinate with logistics to retrieve samples and follow up with quality teams for analysis.
  • Share 8D reports with sales teams for customer submission.
Reporting & Documentation
  • Maintain accurate customer records transaction logs, and satisfaction reports.
  • Prepare periodic KPI reports ensuring audit readiness ISO/IRIS.
Required Skills & Qualifications:
  • Engineering degree preferred with a focus on electronics.
  • 8–10 years of experience in customer service operations.
  • Proficient in SAP MM01, VK11, RMA handling, order entry, report generation.
  • Familiarity with capacitors including AC/DC voltage, current, basic electronic specifications.
  • Excellent written and spoken English communication skills.
  • Strong analytical coordination, and interpersonal skills.
  • Patient polite team-oriented, and customer-centric mindset.
  • Experience working with global teams, and customers across time zones.

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