Customer Service Professional

2 days ago

Mysore, Karnataka, India beBeeoperations Full time ₹ 45,00,000 - ₹ 90,00,000

Operations Associate Job Overview

As an Operations Associate, you will play a key role in ensuring the smooth functioning of our business operations. This is a challenging yet rewarding position that requires attention to detail and strong organizational skills.

Key Responsibilities:

  • Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Handle routine maintenance tasks, such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with internal teams and external partners to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

Requirements:

  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience in the Life Insurance domain, requiring attention to detail, accuracy, and accountability.
  • Experience in a professional/office environment, with regular scheduled shifts.
  • Proficiency in using a computer with Windows PC applications, keyboard navigation, and learning new software tools.
  • Effective English business communication skills for exchanging information with clients.
  • Able to solve basic mathematical problems.
  • Basic Email/Letter writing skills.
  • Good understanding of MS Excel and MS-Outlook.
  • LIFE Insurance domain knowledge is essential (preferably Annuities).

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