Customer Relationship Specialist for Ghaziabad

3 weeks ago


Ghaziabad, Uttar Pradesh, India OS Mgmt Consulting Services Full time

**Job Summary:**

We are seeking a skilled Customer Relationship Specialist for our Ghaziabad office. This role will involve building and maintaining strong relationships with key clients, driving up-selling targets, and devising engagement plans to meet customer business goals.

Key Responsibilities:

1. Collaborate with the Sales team and senior CRE team to address up-selling queries and support onboarding processes.

2. Meet up-selling targets as set by the company.

3. Build trusted relationships with key stakeholders within client organizations to generate adoption, ensure renewals, and create new revenue opportunities.

4. Develop engagement plans that consider customer business goals and map software capabilities to achieve these goals, including email, social, phone calls, and in-person meetings.

5. Understand the customer's business goals and technical environment.

6. Drive the escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution.



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