Performance Development Specialist

6 days ago

Pune, Maharashtra, India beBeeTraining Full time ₹ 8,00,000 - ₹ 12,00,000
Training Program Manager

The Training Program Manager is responsible for the development, implementation, and monitoring of training programs to enhance the performance and skills of frontline staff, kitchen crew, and store managers.

  • This role ensures that employees understand operational standards, customer service protocols, safety, and hygiene practices to deliver a consistent brand experience.

Key Responsibilities:

  • Develop and conduct induction programs for new employees across various roles (cashiers, cooks, delivery personnel, etc.)
  • Deliver soft skills and technical training (customer service, POS usage, food preparation SOPs, safety & hygiene)
  • Organize on-the-job training and refresher courses for existing staff
  • Facilitate leadership and upskilling sessions for crew leads and supervisors
  • Track and report training completion rates and effectiveness
  • Conduct post-training evaluations and field observations
  • Identify training gaps and recommend solutions for performance improvement
  • Coordinate with restaurant managers and area coaches to schedule training without disrupting operations
  • Ensure compliance with brand standards and local regulations during training sessions
  • Support rollout of new menu items or equipment with proper crew training

Required Skills and Qualifications:

  • Bachelor's degree in HR, Hospitality, Business, or related field
  • 1+ years experience in training, preferably in QSR, retail, or hospitality sector
  • Certification in training/facilitation is a plus

Working Conditions:

  • Willingness to travel across store locations for on-site training
  • Flexible schedule including weekends or evenings as required

We offer a supportive and dynamic work environment. If you are passionate about delivering exceptional customer experiences and have a talent for developing others, we encourage you to apply.

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