Support Services Representative

22 hours ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

We are seeking enthusiastic and talented customer support professionals to excel in a fast-paced environment. If you have 0-2 years of experience in customer service, a passion for delivering exceptional experiences, and a willingness to work under pressure, this role may be perfect for you.

As a customer support professional, your responsibilities will include:

  1. Providing outstanding customer service via phone or written channels, including email and live chat.
  2. Handling high volumes of inbound and outbound calls or messages, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently resolving customer issues, ensuring a positive and professional experience.
  4. Maintaining detailed records of customer interactions and transactions.
  5. Collaborating with team members to achieve service level agreements and departmental goals.
Required Skills and Qualifications

To succeed in this role, you will need:

  1. 0-2 years of experience in customer support, preferably from the banking or financial services industry.
  2. Excellent communication skills in English, both verbal and written.
  3. Strong problem-solving abilities and a customer-centric mindset.
  4. Ability to work in a fast-paced target-driven environment.
Benefits

What We Offer:

  1. A competitive salary and opportunities for career growth.
  2. Comprehensive training to enhance your service expertise.
  3. A supportive work culture that encourages collaboration and innovation.

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