Ground Transportation Service Specialist

7 hours ago

Solapur, Maharashtra, India beBeeCustomerSupport Full time US$ 45,000 - US$ 60,000

Travel and Ground Transportation Service Agent

Our company offers reliable ground transportation services globally with all types of vehicles.

  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with suppliers, operations, sales and other functions, plus any external stakeholders.
  • Give customer service support.

To be successful in this role you will need:

  • Experience working in the tourism & travel sector, ground transportation industry (preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Strong problem-solving skills.
  • Excellent English verbal and written communication (mandatory).
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Ready for fast-paced work environment.
  • Attention to detail.
  • Conversation Spanish speaking skills.

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