
Brand Reputation Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Brand Reputation Specialist to join our team. The ideal candidate will have 1-2 years of experience in Online Reputation Management (ORM), excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Review and approve ORM outputs before publishing.
- Audit ORM tickets and social media responses to ensure tone, grammar, and brand guidelines are met.
- Maintain a quality checklist and scoring sheet to track team performance.
- Collaborate with ORM Managers and Team Leads to implement feedback and optimize processes.
- Monitor adherence to SLAs and provide timely escalations for critical cases.
- Provide constructive feedback and conduct training sessions to improve quality standards.
- 1-2 years of experience in ORM or related field.
- Excellent communication and teamwork skills.
- Ability to work in a fast-paced environment.
- Knowledge of brand guidelines, digital etiquette, and platform-specific requirements.
Benefits include the opportunity to work with a dynamic team, professional development, and a competitive compensation package.
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Delhi NCR/Delhi/Gujarat/Noida, India Online Reputation Management Pvt. Ltd. Full time- Experience: 1-2 Year- Work Week: 5 Days- Location: Saket, DelhiShift: Rotational- Review and approve ORM team outputs (customer query responses, brand engagement messages, reports, sentiment analysis, and case resolutions) before publishing.- Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand...
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