RepIndia - Intern - Brand Reputation (1-2 yrs)

4 days ago


Delhi NCRDelhiGujaratNoida, India Online Reputation Management Pvt. Ltd. Full time
- Experience: 1-2 Year

- Work Week: 5 Days

- Location: Saket, Delhi

Shift: Rotational

- Review and approve ORM team outputs (customer query responses, brand engagement messages, reports, sentiment analysis, and case resolutions) before publishing.

- Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met.

- Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas.

- Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized.

- Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases.

- Provide constructive feedback and conduct training sessions to improve quality standards.

- Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements.

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