Quality Assurance Manager for Transactional Audits

5 days ago


Bengaluru, Karnataka, India Gallagher Full time
Job Description:

We are seeking a Quality Assurance Manager for Transactional Audits to join our Global HR Shared Services team at Gallagher. As a champion for operational excellence, you will monitor program metrics, provide insights and analysis, and make recommendations to improve quality operations.

Key Responsibilities:

  1. Design, develop, and own the deployment of process quality strategy within aligned teams.
  2. Liaise with the MIS team to build automated reports and dashboards for quality and operational performance metrics.
  3. Ensure delivery of quality KPIs for the aligned Global HR Shared Services (GHRSS) processes.
  4. Monitor day-to-day activities and achievements of the Quality teams.
  5. Provide actionable insights to Ops Managers and Stakeholders based on audit observations.
  6. Identify opportunities for improvement and help develop impactful and measurable action plans to address these.

Required Skills and Qualifications:

  • A Human Resource graduation or post-graduation qualification from a recognized university or B-School (preferred).
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Power BI.
  • Industry-recognized quality certifications (Six Sigma, Lean, COPC, etc) essential.

Estimated Salary: $130,000 - $190,000 per annum.



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