Quality Assurance Manager for Transactional Audits
5 days ago
We are seeking a Quality Assurance Manager for Transactional Audits to join our Global HR Shared Services team at Gallagher. As a champion for operational excellence, you will monitor program metrics, provide insights and analysis, and make recommendations to improve quality operations.
Key Responsibilities:
- Design, develop, and own the deployment of process quality strategy within aligned teams.
- Liaise with the MIS team to build automated reports and dashboards for quality and operational performance metrics.
- Ensure delivery of quality KPIs for the aligned Global HR Shared Services (GHRSS) processes.
- Monitor day-to-day activities and achievements of the Quality teams.
- Provide actionable insights to Ops Managers and Stakeholders based on audit observations.
- Identify opportunities for improvement and help develop impactful and measurable action plans to address these.
Required Skills and Qualifications:
- A Human Resource graduation or post-graduation qualification from a recognized university or B-School (preferred).
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Power BI.
- Industry-recognized quality certifications (Six Sigma, Lean, COPC, etc) essential.
Estimated Salary: $130,000 - $190,000 per annum.
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