Senior Quality Assurance Specialist

4 days ago


Bengaluru, Karnataka, India Convin Full time
About Convin.ai

We are a rapidly growing young company, founded by IIT Delhi Alumni, leveraging AI/ML to improve sales, collections, and customer experience. Our platform automates quality & coaching for reps and provides deep business insights for leaders.

At Convin.ai, we focus on bringing efficiency and reducing costs while catering to clients across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark.

Job Description

As our Senior Quality Assurance Specialist, you will be responsible for conducting regular quality assurance assessments to evaluate Contact center operations and processes. You will perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.

You will collaborate with cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions. Additionally, you will provide feedback, coaching, and training to agents to improve performance and adherence to quality standards.

You will also monitor adherence to regulatory compliance requirements and industry best practices. Furthermore, you will participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns.

Requirements

  • Bengaluru, Karnataka, India Teleperformance Full time

    Job SummaryWe are seeking a skilled Senior Quality Assurance Specialist to join our team at Teleperformance. The ideal candidate will have experience in domestic BPO and quality assurance, with excellent communication skills and knowledge of two south languages.Key ResponsibilitiesConduct regular training sessions to enhance team skills and knowledge of...


  • Bengaluru, Karnataka, India IQVIA Full time

    Job Title: Senior Quality Assurance SpecialistWe are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team at IQVIA in Bangalore, India. This is a hybrid role that offers the perfect blend of work-from-home flexibility and office collaboration.As a Senior Quality Assurance Specialist, you will play a key role in...


  • Bengaluru, Karnataka, India Xllent Corporate Services Pvt Ltd Full time

    Job Title: Senior Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Xllent Corporate Services Pvt Ltd. As a key member of our QA team, you will be responsible for leading the development and implementation of quality assurance strategies, ensuring the highest level of quality in...


  • Bengaluru, Karnataka, India Lifelancer Full time

    About the RoleWe are seeking an experienced Senior IT Quality Assurance Specialist to join our team at Lifelancer. This role will be responsible for ensuring the highest standards of quality and compliance in our systems.


  • Bengaluru, Karnataka, India Teva Pharmaceuticals Full time

    About the RoleAs a Senior Quality Assurance Specialist at Teva Pharmaceuticals, you will play a crucial role in managing the EMSO Quality system requirements in accordance with our quality standards and regulatory compliance.


  • Bengaluru, Karnataka, India Talent500 Full time

    About the Role: Talent500 is seeking a Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our e-commerce platform.The Impact You Will Make: You will make an impact by orchestrating and executing platform quality, test, and validation plans...


  • Bengaluru, Karnataka, India InCommon Full time

    InCommon is hiring a Senior Quality Assurance Test Specialist for our US-based Healthcare client.OverviewWe are looking for an experienced Senior Quality Assurance Test Specialist to join our team. As a Senior Quality Assurance Test Specialist, you will be responsible for ensuring software quality through manual and automated testing. Your expertise in...


  • Bengaluru, Karnataka, India Hub Work Full time

    About Hub WorkAt Hub Work, we strive for excellence in every aspect of our operations. Our commitment to quality is unwavering, and we seek a dedicated individual to join our team as a Senior Quality Assurance Specialist.


  • Bengaluru, Karnataka, India Lilly Full time

    We're looking for a Senior Quality Assurance Specialist to join our team at Lilly. Estimated salary: $120,000 - $180,000 per year.Job DescriptionAs a key member of our quality assurance team, you will be responsible for designing and implementing testing strategies to ensure the highest quality software solutions.You will work closely with cross-functional...


  • Bengaluru, Karnataka, India Gloify Full time

    Company OverviewGloify is a leading technology company that values innovation and excellence. We are seeking a skilled Senior Quality Assurance Specialist to join our team.Job DescriptionThe ideal candidate will be responsible for ensuring the quality of our software products by designing and implementing tests, debugging, and defining corrective actions....


  • Bengaluru, Karnataka, India Amadeus Full time

    Job OverviewWe are seeking a skilled Senior Quality Assurance Specialist to join our team at Amadeus. As a key member of our quality assurance department, you will be responsible for ensuring the highest level of quality in our software applications.About the RoleThis is a full-time position that offers a competitive salary of $120,000 per annum, depending...


  • Bengaluru, Karnataka, India Tranzeal Incorporated Full time

    Job Title: Senior Quality Assurance SpecialistEstimated Salary: ₹2,50,000 - ₹3,50,000 per annum (depending on experience)Job Overview:Tranzeal Incorporated is seeking an experienced Senior Quality Assurance Specialist to join our team in Bangalore. As a key member of our QA team, you will be responsible for ensuring the highest quality of our products...


  • Bengaluru, Karnataka, India Teva Pharmaceuticals Full time

    Teva Pharmaceuticals seeks a highly skilled Senior Quality Assurance Specialist to oversee the implementation and maintenance of quality management systems in our EMSO APAC operations. The ideal candidate will have a strong background in pharmaceutical quality assurance, with at least 10-12 years of experience in the industry.In this role, you will be...


  • Bengaluru, Karnataka, India Diatoz Solutions Pvt Ltd Full time

    Job Title: Senior Quality Assurance SpecialistJob Description:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Diatoz Solutions Pvt Ltd. As a Senior Quality Assurance Specialist, you will be responsible for executing various responsibilities that ensure the delivery of high-quality products.Key Responsibilities:Prepare...


  • Bengaluru, Karnataka, India IPL Labcorp Laboratories India Private Limited Full time

    Company OverviewIPL Labcorp Laboratories India Private Limited is a leading company in the industry, known for its innovative approach and commitment to excellence.We are seeking a highly skilled Senior Quality Assurance Specialist - AEM who will play a key role in our quality assurance team.


  • Bengaluru, Karnataka, India Lifelancer Full time

    eClinical Solutions, a talent-hiring platform in Life Sciences, Pharma and IT, is seeking a Senior Quality Assurance Specialist to accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud.As a Senior Quality Assurance Specialist, you will be responsible for performing quality control activities associated...


  • Bengaluru, Karnataka, India ScaleneWorks Full time

    At ScaleneWorks, we are looking for a highly skilled Senior Quality Assurance Specialist to join our team. The ideal candidate will have extensive experience in using QA tooling stacks and frameworks to ensure the highest quality of our products.We offer a competitive salary of $120,000 - $180,000 per year, depending on qualifications and experience. This...


  • Bengaluru, Karnataka, India Convin Full time

    Job Title: Senior Quality Assurance SpecialistWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Convin.ai.About Us:Founded by IIT Delhi Alumni, Convin is a cutting-edge conversation intelligence platform that helps organizations enhance sales and customer experiences while streamlining quality and coaching for...


  • Bengaluru, Karnataka, India TÜV SÜD Full time

    At TÜV SÜD, we are committed to helping our clients achieve excellence in quality management. We are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team.Job Summary:The Senior Quality Assurance Specialist will be responsible for leading audits and ensuring that clients comply with IATF/ISO 9001 rules and TÜV SÜD...


  • Bengaluru, Karnataka, India May I Help You Full time

    May I Help You is seeking an experienced Senior Garment Quality Assurance Specialist to join our team.We are offering a competitive salary of ₹ 800,000 - ₹ 1,200,000 per annum, depending on experience and qualifications.Job Description:As a Senior Garment Quality Assurance Specialist at May I Help You, you will be responsible for maintaining a robust...