Quality Assurance Specialist

22 hours ago


Bengaluru, Karnataka, India Convin Full time

We are seeking a highly skilled Quality Assurance Specialist to join our team at Convin.ai, a cutting-edge conversation intelligence platform. This role is perfect for individuals who excel in analytical work and have a passion for improving processes.

About the Role

The Quality Assurance Specialist will be responsible for conducting regular quality assurance assessments to evaluate the performance of Contact Center operations and processes. They will perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement. The ideal candidate will collaborate with cross-functional teams to address quality issues and implement corrective actions.

Key Responsibilities
  • Conduct quality assurance assessments on a regular basis to evaluate the performance of Contact Center operations and processes.
  • Perform audits and reviews of customer interactions, transactions, and documentation to identify areas for improvement.
  • Collaborate with cross-functional teams to address quality issues and implement corrective actions.
Requirements

To be successful as a Quality Assurance Specialist, you should have:

  • Proven experience working in a Quality Analyst role within the Contact Center industry, with a strong understanding of operations in voice - Non voice processes.
  • Excellent analytical skills with the ability to interpret data, identify trends, and make recommendations for improvement.
  • Strong attention to detail and accuracy in performing audits, reviews, and assessments.
  • Effective communication skills with the ability to provide constructive feedback and interact with stakeholders at all levels.
What We Offer

At Convin.ai, we offer a professional yet friendly workplace that values growth, creativity, and innovation. As a Quality Assurance Specialist, you will have opportunities to develop your skills and contribute to a collaborative team culture where your contributions make a meaningful impact. We also offer a competitive salary of $80,000 - $110,000 per year, depending on experience.



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