Customer Service Representative

17 hours ago

Anand, Gujarat, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,00,000

About Visa Management Solutions

We are a leading visa travel management company dedicated to providing seamless visa application and processing experiences for individuals, families, and corporate clients.

Job Overview:

Skillfully handle customer inquiries as the first point of contact, ensuring prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Respond to customer queries in a timely and professional manner
  • Deliver precise information regarding services, procedures, and requirements
  • Resolve customer complaints and issues with empathy and efficiency
  • Escalate complex queries to the appropriate internal departments
  • Maintain detailed and organized records of all customer interactions and transactions
  • Assist clients in completing necessary forms and documentation
  • Provide expert consultation and guidance on visa application processes and travel management

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Capable of working independently and collaboratively in a team environment.

What We Offer:

  • Positive work environment
  • Competitive salary
  • Private medical insurance
  • Flexible work schedules
  • Flexible holidays & sick leave
  • Opportunities for professional development
  • Company-sponsored events
  • Team-building activities
  • Company lunch & free snacks
  • Career advancement options
  • Staff accommodation

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