Regional Operations Lead

5 days ago


Bhavnagar, Gujarat, India beBeeOperations Full time ₹ 11,53,053 - ₹ 21,96,066

Job Description:

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  • You will oversee a team of operations leads and guarantee exceptional customer satisfaction. You will collaborate closely with design and production teams to ensure alignment with committed timelines for your region.
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Key Responsibilities:

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  1. Manage internal stakeholders such as finance, vendor teams, installer teams etc., to provide the required support to meet customer promised timelines and quality standards.
  2. Act as the highest point of escalation for your region and ensure any issues highlighted by customers are resolved within committed ETAs, allowing projects to be completed successfully.
  3. Continuously coordinate with cross-functional teams like installer teams, vendor teams, category teams, product teams, etc., to facilitate faster issue resolution for your team members to solve problems effectively on the ground.
  4. Empower the existing team and hire top talent in the country to strengthen the team in your region.
  5. Ensure everyone in the team adheres to defined process SOPs and standards to provide a standardized customer experience.
  6. Manage Customer Move-In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.
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Expertise and Qualifications:

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  • NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools is preferred.
  • 7-12 years of overall work experience in startups or operations in similar industries.
  • Proven people management skills (direct team reporting in past roles is mandatory).
  • Strong attention to detail and excellent written and oral communication skills are essential.
  • A structured thought process and strong analytical ability are necessary.
  • The ability to thrive in a fast-paced startup environment.
  • Managing strategic alliances/business partnerships through builders, architects, and interior consultants to achieve maximum project reach.


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