Candidate Support and Development Professional

1 week ago

Gulbarga, Karnataka, India beBeeCustomerSuccess Full time ₹ 21,000 - ₹ 35,00,000

Job Role: Candidate Support and Development Program

As a customer success associate, you will play a crucial role in managing candidate communications, verifying documents, and ensuring that all interactions are handled with professionalism and empathy.

Your primary responsibilities include acting as a candidate champion, addressing inquiries and resolving issues via email or chat. You will also review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required. Furthermore, you will educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.

Key Responsibilities:

  • Be a candidate advocate, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.

What We're Looking For:

  • Initiative Taker: You take initiative, make decisions, and tackle challenges proactively.
  • Communication Champion: You communicate with clarity, professionalism, and empathy.
  • Detail Detective: You have a keen eye for detail and excel at solving problems.
  • Tech Savvy: You are comfortable with Google Sheets and eager to learn new software tools.
  • Team Player: You collaborate enthusiastically and are always eager to learn and grow.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

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