Access Control Specialist

3 days ago

Vijayawada, Andhra Pradesh, India beBeeSecurity Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview

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We are seeking a highly skilled professional to provide second-level support for Genetec Security Center and OnGuard access control systems. The ideal candidate will be responsible for troubleshooting issues, implementing system enhancements, and ensuring optimal system performance.

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Main Responsibilities:

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  • Provide technical support and troubleshooting for Genetec Security Center and OnGuard access control systems remotely.\
  • Analyze, debug, and resolve system incidents, alarms, and operational issues.\
  • Coordinate with onsite teams, vendors, and other stakeholders to ensure timely problem resolution.\
  • Assist in the design, development, testing, and deployment of software enhancements and custom integrations to improve system functionality.\
  • Implement software upgrades and patches in accordance with company processes.\
  • Develop and maintain technical documentation, user guides, and support procedures.\
  • Conduct root cause analysis for recurring issues and initiate preventive measures.\
  • Collaborate with security teams to optimize access control policies, permissions, and workflows within OnGuard/Genetec systems.\
  • Support integration with third-party security systems (CCTV cameras, Alarm systems, etc.) and IT infrastructure.\
  • Deliver training and knowledge transfer sessions to junior staff or end-users when required.
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Required Skills and Qualifications:

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  • Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.\
  • 3+ years of hands-on experience with Genetec Security Center and/or OnGuard Access Control System support, maintenance, and enhancements.\
  • Good understanding of access control concepts, physical security principles, and industry standards.\
  • Experience with system integration, IP network protocols, and common security hardware (readers, controllers, locks).\
  • Strong knowledge of SQL and database management related to Genetec/OnGuard platforms.\
  • Proficiency in scripting or programming languages such as PowerShell, C#, or .NET for automation and customization.\
  • Familiarity with server and client software installation and configuration.\
  • Ability to work effectively in a remote/offshore environment and coordinate with global teams.\
  • Strong analytical, problem-solving, and communication skills.\
  • Ability to work independently and manage priorities effectively.
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