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Problem-Solving Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Summary:

We are seeking a skilled Technical Solutions Engineer to provide expert technical support and resolve complex issues related to our products.

Key Responsibilities:

  • Respond to customer product inquiries via phone or email, utilizing interpersonal skills and in-depth product knowledge to deliver exceptional customer experiences.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application compatibility matters, ensuring timely and effective resolution.
  • Troubleshoot hardware equipment and software application issues, recommending corrective actions to maintain product quality and drive innovation.
  • Document customer communication and recurring technical issues to inform product development and improve overall customer satisfaction.

Requirements:

  • Exceptional technical expertise and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to work independently and as part of a team.