Service Training Specialist
4 weeks ago
Job Summary
To conceptualize, design, and develop instructor-led and online technical training modules for TMPVL EV Channel Partners' service personnel in line with the overall business strategy. This involves developing knowledge, skills, and diagnostic capabilities of service personnel of EV TMPVL & EV Channel Partners team. Training delivery to various stakeholders is also a key responsibility.
Key Responsibilities
- Develop new courses and modify existing courses for Instructor Led Training.
- Develop Self Learning Modules (SLMs), Rapid Learning Modules (RLMs), SLM Videos, and Display Charts.
- Conduct training programs for newly developed, modified, and existing training courses for TMPVL team and Channel Partners' Workshop.
- Develop trainers by conducting TTT programs for Associate Trainers and providing regular inputs for doubt clearance and training delivery improvement.
- Conduct assessments and create knowledge and skill-based assessment questionnaires for major and critical roles and levels of TMPVL Channel Partners Service Personnel.
Education and Work Experience
Qualification: BE/B Tech. Work Experience: Min 7+ years.
Tata Motors Leadership Competencies
Customer Centricity, Developing Self and Others, Driving Execution, Leading by Example, Leading Change, and Motivating Self and Others.
Functional Competencies
Developing technical courses, modifying existing courses, preparing content for Instructor Guides and Service Training Handouts, and developing SLMs, RLMs, SLM Videos, and Display Charts.
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