Training Administrator
3 weeks ago
As a Training Administrator - LMS Specialist, you will be responsible for supporting the HR team in international METRO Cash & Carry head offices with training administration using the MPower tool, which is part of the Cornerstone LMS. Your key responsibilities will include uploading training content, assembling learning solutions, and quality-checking training materials. You will work closely with Cornerstone technical experts to ensure the required quality and correctness of source documents. Additionally, you will be responsible for troubleshooting content delivery and quality issues, serving as a Tier 2 Technical Support resource, and ensuring proper follow-up on assigned cases to meet service level agreements and client satisfaction.
Responsibilities:
- Upload training contents to MPOWER (ILT, OTJ, eLearning's, Videos, Material, Tests, etc)
- Assemble learning solutions in predefined curriculum
- Quality check of training contents (eLearning Modules for full functionality and layout issues navigation, interactive elements, media assets, text may not exceed available space)
- Export reports for further analysis (passed/failed or score are tracked and reported in MPOWER correctly)
- Work in close cooperation with Cornerstone technical experts in order to ensure required quality and correctness of source documents
- Direct cooperation with international HR colleagues
- Take upon the role of an expert and go-to person for Cornerstone's support of internal/external content products, existing/new functionalities, and general eLearning knowledge subject matter expert
- Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions – often collaborating with cross-functional support teams and managing high impact escalations when necessary
- Serve as a Tier 2 Technical Support resource for Tier 1 and Tier 0 Support personnel
- Serve as operational POC for Cornerstone clients regarding content issues and system functionality
- Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high
Requirements:
- Master's degree in Human Resources along with 2-4 years of work experience. Knowledge on Cornerstone OnDemand/any other LMS is must
- Excellent verbal and written communication skills
- Computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, SharePoint, TEAMS etc.)
- Strong analytical, problem-solving interpersonal skills
- High quality standards with respect to details
- High team spirit and the ability to work well with others
- Preferably experience in international working environment
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