
IT Account Manager
2 days ago
About the Client Relationship Manager Role
This is a challenging position that requires building, retaining, and growing IT services/staffing accounts. As the single point of contact for clients, you will ensure on-time delivery with Sales and Recruitment teams, and drive revenue growth.
Key Responsibilities:
- Owning key accounts through strategic farming and selective hunting (upsell/cross-sell/new logos)
- Translating client goals to delivery plans; ensuring Service Level Agreement adherence and quality
- Managing Service Orders/ Master Services Agreements, negotiations, renewals, invoicing, and collections
- Maintaining a candidate network aligned to client demand; improving time-to-fill rates
- Tracking account health, pipeline, and forecasts; flagging risks and driving resolutions
Requirements:
- 1–5 years in Client Relationship/Account Management or Business Development in IT Services/Consulting or IT Staffing
- Proven revenue growth outcomes; strong stakeholder management skills
- Contract management, negotiation, billing/invoicing experience
- Working knowledge of Software Development Life Cycle/Agile and IT hiring cycles
Nice to Have:
- MSP/VMS experience, rate cards, compliance/SLA governance knowledge
- Prior recruitment operations exposure (ATS, submittal quality)
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